FreeSide homepage
I stumbled upon this just a couple days ago, but I’m going to start looking at integrating a system. If I get something working I’ll be sure to get it out there and available for you guys 🙂
These are the key features as described by them:
BILLING
Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.
VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.
Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing.
TICKETING
Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively
Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.
CUSTOMER SERVICE
Online signup page with immediate credit card authorization and provisioning.
Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
Simple API available to write your own self-service pages or applications.
RESELLERS
Unlimited resellers with branded invoices, individual pricing and payment gateways.
Virtualized reseller access allows resellers access to only their own customers.
Flexible, fine-grained access control
They have a demo page that shows some of their pages. On the demo page they also have a vmware appliance you can download and see how the system works.
As with most open source software, it’s not the prettiest, though it seems extremely configurable. The fact that it ties ticketing in with provisioning and automated billing is terrific!
If you guys use freeside or any other system, let me know!
Leave a Reply