{"id":1933,"date":"2010-06-21T01:56:13","date_gmt":"2010-06-21T07:56:13","guid":{"rendered":"http:\/\/gregsowell.com\/?p=1933"},"modified":"2010-06-20T12:57:50","modified_gmt":"2010-06-20T18:57:50","slug":"wisp-billing-crm-and-trouble-ticket-system-freeside","status":"publish","type":"post","link":"https:\/\/gregsowell.com\/?p=1933","title":{"rendered":"WISP Billing, CRM and Trouble Ticket System &#8211; FreeSide"},"content":{"rendered":"<p><a href=\"http:\/\/freeside.biz\/freeside\/\">FreeSide homepage<\/a><\/p>\n<p>I stumbled upon this just a couple days ago, but I&#8217;m going to start looking at integrating a system.  If I get something working I&#8217;ll be sure to get it out there and available for you guys \ud83d\ude42<\/p>\n<p>These are the key features as described by them:<br \/>\n<strong>BILLING<\/strong><\/p>\n<li>Flexible pricing and rating plans including anniversary billing, pro-rating, usage based billing and more. Plug-in system allows easy addition of new pricing plans.<\/li>\n<li>VoIP rating and billing, including DID inventory, rate plans, free minutes, caps, and 800# billing.<\/li>\n<li>Real-time credit card and electronic check processing with all major processing gateways. Email, fax, printed and online invoicing.<\/li>\n<p><strong>TICKETING<\/strong><\/p>\n<li>Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions<\/li>\n<li>Auto-responds to customer email, assigns a ticket number and allows your staff to track requests collaboratively<\/li>\n<li>Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.<\/li>\n<p><strong>CUSTOMER SERVICE<\/strong><\/p>\n<li>Online signup page with immediate credit card authorization and provisioning.<\/li>\n<li>Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.<\/li>\n<li>Simple API available to write your own self-service pages or applications.<\/li>\n<p><strong>RESELLERS<\/strong><\/p>\n<li>Unlimited resellers with branded invoices, individual pricing and payment gateways.<\/li>\n<li>Virtualized reseller access allows resellers access to only their own customers.<\/li>\n<li>Flexible, fine-grained access control<\/li>\n<p>They have a <a href=\"http:\/\/freeside.biz\/freeside\/demo.html\">demo page<\/a> that shows some of their pages.  On the demo page they also have a vmware appliance you can download and see how the system works.<br \/>\n<img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"http:\/\/freeside.biz\/freeside\/imgs\/webdemo\/backoffice_shd.gif\" title=\"1\" class=\"alignnone\" width=\"309\" height=\"242\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"http:\/\/freeside.biz\/freeside\/imgs\/webdemo\/selfservice.gif\" title=\"2\" class=\"alignnone\" width=\"309\" height=\"236\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" alt=\"\" src=\"http:\/\/freeside.biz\/freeside\/imgs\/webdemo\/signup_shd.gif\" title=\"3\" class=\"alignnone\" width=\"309\" height=\"322\" \/><\/p>\n<p>As with most open source software, it&#8217;s not the prettiest, though it seems extremely configurable.  The fact that it ties ticketing in with provisioning and automated billing is terrific!  <\/p>\n<p>If you guys use freeside or any other system, let me know!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FreeSide homepage I stumbled upon this just a couple days ago, but I&#8217;m going to start looking at integrating a system. If I get\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1933","post","type-post","status-publish","format-standard","hentry","category-thoughts"],"_links":{"self":[{"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/posts\/1933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gregsowell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1933"}],"version-history":[{"count":7,"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/posts\/1933\/revisions"}],"predecessor-version":[{"id":1940,"href":"https:\/\/gregsowell.com\/index.php?rest_route=\/wp\/v2\/posts\/1933\/revisions\/1940"}],"wp:attachment":[{"href":"https:\/\/gregsowell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gregsowell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gregsowell.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}