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Jan 26 / Greg

OTRS To Gmail Failure

When trying to fetch email from Gmail into my OTRS install I saw the following error:

Facility:
OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-19

CommunicationLog(ID:29,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:29)::Kernel::System::MailAccount::IMAP => IMAPS: Auth for user SomeRandomEmailAddress@gregsowell.com/imap.gmail.com failed!

First, log into your gmail account. Then go to “settings => forwarding and pop/imap” and enable imap.
Second, edit your account and set it to allow “less secure apps to use your account”.

You should now be able to properly fetch…good luck and happy ticketing 🙂

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