Internet Only Providers
This session was how internet only providers can differentiate themselves.
MDUs further out via wireless are interesting opportunities.
Older MDUs can be serviced via wifi (they aren’t willing to wire the MDU) – One guy says “Ruckus has it figured out.”
Seeing a shift of areas with younger “hip” kids that don’t want voice or video services. Everything is internet based.
Some are doing free X day trials in MDUs.
Apartment providers will provide 3 amenities in the future – Water, Electricity, Internet.
Customer surveys say 51% of customers don’t like their ISP.
Need to work on relation ships with property owners. Difference between Provider and a Partner.
Internet can be considered a “customer focused utility”.
A good marketing tool is to sell your service as “Buffer free”.
Allowing any tech in the field to offer 1 free month of service to a customer. It empowers the tech to “go the extra mile.” Gives them some ownership.
Beat the competition with service. Tell your techs to go the extra mile for property owners.
Just delivering more BW isn’t the answer. Improved latency and jitter.
Some service providers will no-bid SH. Students don’t tend to want TV, which is where they make more money.
Foreign content providing is increasing. A large surge in BitTorrent is due to foreign content not offered in local area.
802.11AC is going to see much larger uptake in the next year (you guys saw this coming).
80% of devices are connecting via wifi
Planning for 36-60 months of life in the wifi infrastructure.